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Consumer rights

October 2024

  • the EE sign reflected in shop glass

    UK advertising watchdog cracks down on misleading broadband price ads

  • Illustration of a computer with an envelope on the screen containing a hooded figure

    ‘My father was devastated’: family battles to recover thousands stolen in email scam

  • Being an 'author' was an 'unacceptable risk' for John Lewis car insurance.

    Your problems, with Anna Tims
    I was written off by John Lewis for car insurance because I’m an author

  • A Qantas plane is seen on the runway at Sydney airport

    ‘Contrite’ Qantas to pay $120m for selling already cancelled flights as landmark settlement confirmed

  • Your problems, with Anna Tims
    BA ruined a £13,000 trip to St Lucia for my grieving daughters

  • Consumer champions
    A death certificate isn’t enough ‘proof’ for travel insurance to meet my claim

September 2024

  • What to consider when buying a leasehold flat or house illustration

    Money hacks
    How to handle buying a leasehold property in England and Wales

  • TfL's congestion charge website

    Your problems, with Anna Tims
    Transport for London fined me … after it declined my payment

  • A generic image of Oreo biscuits

    How ‘was/is’ pricing works – and why it’s landed Coles and Woolworths in court

  • Illustration of a hand holding a bank card emerging from a gift box surrounded by images of mobile phones, traffic cones and aircraft

    Do packaged bank accounts deliver value for money?

  • Your problems, with Anna Tims
    BA left my 14-year-old daughter alone and stranded at an airport in France

  • Consumer champions
    John Lewis glass-top dining table led to a shattering experience

  • Consumer champions
    I paid off my £3,000 Klarna loan but the bills keep coming

  • Your problems, with Anna Tims
    Dear Airbnb: who is ‘Rachel’, and how has she taken over my booking?

  • Your problems, with Anna Tims
    Lloyds sent my £37,000 to the Duchy of Cornwall and I can’t get it back

  • Hot property
    The ‘symbiotic relationship’ that makes selling a house in Australia so damn expensive

  • Consumer champions
    I had insured my car with Churchill … until the police told me I hadn’t

  • Your problems, with Anna Tims
    As a polar guide I need to take a gun to the Arctic. But airlines are freezing me out

  • Consumer champions
    Our agreed KLM flight ticket price took off, disappeared and cost us £118

  • Why is the UK slashing the maximum banks must refund to fraud victims?

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